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Privacy Policy

Last updated 4 November 2026

What personal information Olorsh collects, why, who sees it and your rights over it.

1. Who we are

Olorsh Enterprise operates Olorsh and is responsible for your personal information. We handle it in line with Ghana's Data Protection Act, 2012 (Act 843).

2. What we collect

  • Account details: your name, email address, phone number and password (stored only in encrypted form).
  • Transaction details: what you buy, book, rent or hire, delivery or meeting details, messages with providers, reviews, reports and disputes.
  • Payment details: payment references and status from Paystack. We never see or store your full card number or Mobile Money PIN.
  • Provider details: business information, identity and business documents for verification, and payout account details.
  • Technical details: the cookies needed to keep you signed in, and basic logs used to keep the service secure.

3. Why we use it

  • To run your account and complete your transactions.
  • To verify providers and keep the marketplace safe from fraud.
  • To process payments, payouts and refunds.
  • To send messages about your orders, bookings, rentals and account.
  • To resolve disputes and meet our legal obligations.

We do not sell your personal information, and we do not use advertising trackers.

4. Who we share it with

  • The provider or customer on the other side of your transaction, only what they need to complete it.
  • Paystack, to process payments, refunds and payouts.
  • Our technology providers, who host our database, files and email under contracts that protect your data. Some of them may store data outside Ghana.
  • Authorities, when the law requires it or to prevent fraud or harm.

5. How long we keep it

We keep account information while your account is open. We keep transaction, payment and verification records for as long as the law requires for financial and tax purposes, then delete or anonymise them.

6. Your rights

You can ask to see, correct or delete your personal information, or object to how we use it, by emailing support@olorsh.com. Some records must be kept by law even if you close your account. You can also complain to Ghana's Data Protection Commission.

7. Security

Your information is protected by encryption in transit, strict access rules on our database, and private storage for verification documents. No system is perfectly secure, so please tell us at once if you notice anything unusual.

8. Contact

Olorsh Enterprise, Accra, Ghana. Email support@olorsh.com.